Follow these steps:
- Shut down device and let it sit off for 30 seconds before powering back on.
- You MUST use the Shutdown button on bottom left hand corner of the touchscreen. Do NOT use power button to turn off.
- You MUST use the Shutdown button on bottom left hand corner of the touchscreen. Do NOT use power button to turn off.
- Log back onto the device to see if this resolves the issue.